School Of Business

Quality ManagementWestern Sydney University Unit Code: 200167.2


Student Contribution Band: 4

Level: 3

Credit Points: 10

Co ordinator
Denise Jarratt

Teaching Periods
Nothing on offer.

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About this Unit
The principles taught in Quality Management underpin the successful management of all business enterprises. Students enrolled in this unit will be introduced to the latest concepts in performance excellence, with a strong emphasis on service quality. Various tools and techniques that support performance excellence are presented, including ISO9000, Six Sigma, and high-performance human resource practices. Contemporary areas covered in this unit involve identifying customers’ needs, and involvement in organisational performance which is supported by continuous improvement and organisational learning.

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